A recent report by Bank Negara Malaysia showed that e-wallet transactions grew to more than RM52 billion in 2023, a sharp increase compared to just RM26 billion in 2021. This shows a growing trend in cashless payments (QR code payments too).
QR code payment is a way for your customers to pay in your restaurant by scanning the QR code. More people are opting for this as it is a faster, convenient way to make payments. When you’re looking for a QR code payment provider, you should check if they’re providing you with an option that can help you accept all types of payments. To set up QR payments in your restaurant, you should opt for a restaurant POS provider that offers this feature so that it can generate a QR code for payments.
So, let’s talk about what QR code payments are, why you should offer them in your restaurant, how to select the right provider, and how to set up QR code payments in your restaurant. We will be covering these topics in detail.
What is QR Code Payment?
A QR code payment is a way for your customers to pay by simply scanning a code with their phone. The code is linked to your restaurant’s payment account. Once scanned, the customer can enter the amount and confirm the payment instantly.
Think of it like this: instead of passing cash or swiping a card, the customer only needs to scan for payment with their e-wallet app or online banking app. In just a few seconds, the money moves directly into your account. This method is safe, fast, and easy for both you and your diners.
Why Offer QR Code Payments?
1. Faster and Easier for Customers
Nobody likes waiting too long for the bill. With QR code payments, your customers can pay right away from their table. No need for your staff to handle cash, wait for card approvals, or return change. This makes the whole dining experience smoother.
2. More Secure than Cash
Handling a lot of cash increases the risk of theft and human error. With QR payments, everything is digital. You get the money directly into your account without worrying about fake notes or counting mistakes.
3. Saves Time for Your Staff
Instead of walking back and forth to collect bills or process card payments, your staff can focus on giving better service. This also means faster table turnover, which can help you serve more customers.
4. Accepts All Types of Payments
Customers today don’t just use one method. By offering QR code payments, you can accept all of these without buying multiple devices.
5. Meets Customer Expectations
According to a 2023 survey by Visa, 74% of Malaysians prefer digital payments over cash, especially younger diners. If you don’t offer QR payments, you risk losing customers who expect this convenience.
6. Low Cost and Simple Setup
QR codes are cheap and easy to set up. In many cases, you only pay a small transaction fee. This makes it cost-friendly for your restaurant payment system.
How to Select the Right QR Code Payment Provider
Now that you see the benefits, the next question is how to choose the right provider. There are many options out there, from banks to e-wallets. But the best way is to choose a restaurant payment system that already supports QR codes.
For example, providers like EasyEat do not just give you QR code payment options. They also allow you to accept all types of payments – whether it’s cash, card, e-wallet, or NFC. This means you don’t need multiple systems. Everything is in one place.
The advantage of choosing a POS system like EasyEat is that it does more than just payments. It links payments with your sales, inventory, and reports. So, when a customer pays by scanning the QR, the system records it automatically. No manual entry is needed. This saves you time and avoids errors.
When choosing a provider, always look for these:
Do they accept multiple payment methods?, they integrate payments with your POS system? Do they provide good customer support in Malaysia? Are the fees reasonable in RM? If the answer is yes, then you know you are making the right choice.
How to Set Up QR Code Payments
Setting up QR code payments is much simpler. You don’t need extra machines or big changes in your restaurant. All you need is a POS system that supports QR payments.
Here’s how it usually works:
- Sign up with a POS provider – Choose a provider like EasyEat that supports QR payments along with other methods.
- Get your unique QR code – The system will generate a QR code linked to your account.
- Place the code where customers can see it – This could be printed on the table, on receipts, or displayed at the counter.
- Train your staff – Teach them how to guide customers if needed. For example, telling them to open their e-wallet, scan the code, and confirm the payment.
- Start accepting payments – Once the customer pays, you and your staff will get a confirmation instantly.
By choosing a smart POS system, you can also connect QR payments with other restaurant operations. For example, the payment can automatically close the bill in your system, send a receipt to the customer, and update your sales report. This makes it much more than just a simple payment tool.
Why You Should Not Wait
The shift towards digital payments is not slowing down. It’s getting stronger every year. With Malaysia’s e-wallet market expected to grow even more in the coming years, offering QR code payments is no longer a question of “if” but “when.”
By acting now, you make sure your restaurant is ready for the future. More importantly, you give your customers the convenience they want today. And with the right POS system, you can make QR code payments part of your bigger restaurant payment system without any hassle.
