A lot happens behind the scenes. We’re talking about the back of the house of the restaurant. In this blog, we will talk about all the common problems in a restaurant’s back of the house. This would be a relatable read for you, as I’m pretty sure that you’re also facing these issues if you don’t have a restaurant management system.
Read more to find out how you can solve these problems in the end.
Staff Management
One of the most important processes that happens in the back of the house of a restaurant is managing staff. Monitoring their attendance can be very tough. There will always be instances where one of the staff marks proxy attendance for his co-worker. You would always be confused while calculating their salaries manually. Let’s not even talk about offering them incentives based on their performance. You will always be unsure while evaluating their performance.
Security and confidentiality
What if there’s a discrepancy in the cashier? You will never know who has access to the cashier. Come on, it’s never possible that you always keep the access to the cashier with yourself. Some of your staff members will always have access to it. You will have issues while maintaining confidentiality in the absence of a system that clearly seggregates the access according to the roles.
Inventory Management
You will always have the issue of demand-supply mismatch of the ingredients. There would have been instances when ingredients were over right when you needed them. You would have had to compromise with the taste of the dish. You would have to spend a lot of time comparing all the supplier prices while ordering ingredients. There would have been a lot of times when you would have ordered a lot of ingredients that would have been wasted. And also there would have been times when you would have ordered very little. Assessing the exact demand isn’t easy.
Food Preparation and Timing
How many times did your chef mess with your customers’ orders? A lot right. It’s not easy to manually communicate your customers orders as it is to the chef. There will be miscommunication between the front of the house and the house of the restaurant. There would have been a lot of times when you would have taken a longer time than usual to prepare food. This would have affected the customer’s perception of your restaurant.
Inconsistent Taste and Quality of food
How many times have you heard your customers complaining that they didn’t get the taste that they experienced before? I’m pretty sure that your chefs create wonderful dishes but they might be eyeballing the ingredients. This can give you customers a different experience each time.
The Solution
The restaurant back-of-house problems we’ve discussed can severely impact your restaurant’s efficiency and customer satisfaction. The good news? A restaurant management system is the solution to deal with all the restaurant issues. You can monitor the attendance of your staff, which helps you in deciding their incentives. You can monitor the inventory levels in your restaurant which helps you in staying prepared to serve your customers and never compromising on the quality of the dishes. A restaurant management system also ensures that you maintain the quality of the dishes by standardizing the recipes. Guess what? The communication between the front of the house and back of the house becomes even more easier with this.
With the right system, you can easily solve all the restaurant problems . Managing staff, securing access, monitoring inventory, and ensuring consistent food quality can be done in a breeze. By adopting this technology, you’ll not only save time and reduce errors but also create a smoother, more successful operation. It’s time to take control and give your restaurant the support it needs.
