Welcome to episode 3 of Real Restaurant Transformations! In the previous episode, we had a chat with Mr. Audi, owner of Mi familia Cafe, where he explained how EasyEat has helped him manage his orders effectively and increase his restaurant sales drastically. In this episode, we met Syuriany Syaiful Owner of Bakerina Steakcafe. Read more to find out how it was difficult for her to manage the restaurant and how EasyEat stepped in as a savior.
Bakerina Steakcafe is located in Selangor. Syuriany and her husband Khaidir run this restaurant together. Like all restaurant owners, they too had a set of complex challenges before them. Read more to find out how EasyEat helped them manage their orders, food delivery, and as well as retaining loyal customers.
The Problems Faced by Bakerina Steakcafe
Syuriany and her husband, Khaidir, found themselves struggling to keep up with the constant flow of orders. “It was difficult for me to manage the restaurant,” Syuriany admits. “Sometimes, we had to juggle between dine-in and takeaway orders. We only had 2-3 servers running around, trying to keep up with the chaos.”
Before EasyEat, customers used a variety of methods to place their orders. Some called in, others messaged via WhatsApp, and many stood in line at the counter. “It was confusing,” Syuriany recalls. “The mix of methods made it tough to track everything efficiently. Dine-in and takeaway orders were all getting tangled together, and it was hard to manage.”
The Solution: EasyEat’s Order management system
The introduction of EasyEat revolutionized the way Bakerina Steakcafe handled orders. “Once we started using EasyEat, there was no going back,” Syuriany says with a smile. The QR ordering system proved to be a game-changer. “Customers could easily place their orders using the QR codes. It streamlined everything, and we could immediately see which orders were for dine-in or takeaway.”
This new system also brought unexpected benefits. “Customers loved the cashback options available through QR ordering,” Syuriany notes. “It made the experience more engaging for them.” Furthermore, EasyEat addressed a critical issue: delivery coverage. “Our restaurant is located in the middle of the state, so our delivery reach was limited before,” Syuriany explains. “Now, with EasyEat, even customers from Nilai and Kuala Lumpur can place orders. It’s expanded our reach significantly.”
Syuriany faced an initial hurdle in convincing customers to embrace QR ordering. “At first, people thought it was a hassle,” she says. “But when we explained that they could earn loyalty points, they were more willing to give it a try. The response has been great!”
Impact on Bakerina Steakcafe
The positive changes were not just in customer satisfaction but also in the operational efficiency of the restaurant. “It’s so much easier to manage everything now,” Syuriany shares. “EasyEat’s detailed sales reports have made it a breeze to tally our daily sales. Before, it was a lot of manual work, but now it’s all automated and accurate.”
Final Thoughts: A Recommendation From Syuriany
Syuriany’s enthusiasm extends beyond her own restaurant. “I would definitely recommend EasyEat to my friends,” she says. “Initially, there were only two restaurants in Eco Majestic using EasyEat. But after I started promoting it on social media, more restaurants joined the EasyEat family. It’s been great to see the positive impact on others as well.”
In conclusion, EasyEat has not only simplified the order management process at Bakerina Steakcafe but also enhanced customer satisfaction and expanded their delivery reach. Syuriany’s experience is a testament to how a well-implemented technology solution can transform restaurant operations and customer engagement.
