Welcome to Episode 4 of Real Restaurant Transformations! In the previous episode, we met Syuriany, owner of Bakerina Steakcafe and we heard about her experience with EasyEat and how it helped her widen her delivery area in less cost. 

In this episode, we meet a very young restaurant owner from Johor. We had a chat with Miss Heidi, owner of Kafe Sarawak Johor. We patiently listened to her story of how EasyEat transformed her restaurant massively. Read more to find out how she dealt with complex staffing issues like MCO (Movement Control Order) and how she came out stronger. 

The Problems Faced By Kafe Sarawak Johor

“When we first opened, it felt like chaos every day,” Heidi, the 22-year-old owner of Kafe Sarawak Johor, recalls. “I was running around doing everything—taking orders, handling the cashier, and even cooking in the kitchen. It was exhausting!” After the MCO (Movement Control Order), finding reliable staff became nearly impossible. Heidi found herself juggling multiple roles, which led to mistakes and stress. “I can only handle so many orders in my head, and when it gets busy, we end up with wrong orders and wasted food,” she explains.

Heidi’s story is familiar to many small cafe owners. Staffing challenges, order management issues, and the sheer demand of running a cafe were overwhelming. “We even created a special sheet just to track wrong orders,” she shares with an awkward smile. “But that didn’t solve the problem.”

The need for a better system became apparent. Heidi needed a way to streamline operations, reduce errors, and improve customer experience without relying on extra manpower. The search began for the best POS system for small cafes.

The Solution: EasyEat

Heidi’s search led her to EasyEat. “We met Wassem from EasyEat, and he introduced us to their technology,” she says. “He showed us how EasyEat would help us go fully digital—something we were aiming for.”

What stood out for Heidi was the QR code ordering system. “It was a game-changer,” she says. “With QR ordering, we didn’t need someone running around taking orders. Customers could just scan the QR code and order on their own.” This system not only reduced the need for extra staff but also minimized the chances of wrong orders.

Heidi found EasyEat’s system easier to use than others she had tried. “I’ve been to restaurants with QR systems that were just confusing. EasyEat’s interface is simple and intuitive,” she notes. The introduction of the EasyEat app further streamlined the process, making it even more accessible for customers.

Even though some older customers were hesitant to use their phones, the majority embraced the change. “After the pandemic, people became more introverted. They just want to scan, order, and be left alone. EasyEat lets them do that,” Heidi says. “It’s perfect for our cafe, which has become a comfortable space for solo diners.”

The benefits extended beyond just order management. “The back office system is incredibly useful,” Heidi shares. “I can check sales reports, top-selling items, and even adjust menus right from my phone or laptop.” This flexibility allowed Heidi to make data-driven decisions on inventory and menu pricing.

Impact on Kafe Sarawak Johor

The results were immediate and noticeable. “Our regulars were the first to comment,” Heidi laughs. “They were so happy with the new system. They didn’t even need to talk to us to place an order anymore!” The QR system not only sped up the ordering process but also improved customer satisfaction.

From a business perspective, EasyEat’s POS system helped Kafe Sarawak Johor cut down on errors and waste. “We’re no longer losing food to wrong orders, and our staff isn’t overworked anymore,” Heidi says with relief. The inventory management feature also helped Heidi keep track of stock, ensuring that popular items were always available.

Final Thoughts: A recommendation from Heidi 

Heidi now recommends EasyEat to other cafe owners. “I’ve told my friends who are starting their own businesses about EasyEat,” she says. “The onboarding process was smooth, and the support team is always there to help.”

For Kafe Sarawak Johor, EasyEat truly proved to be the best POS system for small cafes. “It made running the cafe easier, and I finally feel like I’m not drowning in work anymore,” Heidi concludes.

By embracing digital solutions, Heidi and her team at Kafe Sarawak Johor have not only improved efficiency but also set a new standard for small cafes in Johor. EasyEat has truly made a difference in their journey, proving that the right technology can transform even the busiest of cafes.