POS system to manage F&B businesses is a necessity. If you look in the Malaysian market you would come across a lot of POS systems.
Two leading POS systems for F&B Businesses in Malaysia are Eats365 and EasyEat. EasyEat is built only for F&B, making it simpler and more relevant while, Eats365 lacks the specific F&B understanding. EasyEat is easy to use, scales with your growth, and directly solves daily F&B challenges, while Eats365 can feel complex.
Let us look at the detailed comparison of both of these POS systems.
EasyEat POS: Why It Fits Better for F&B in Malaysia
EasyEat, on the other hand, has been designed with simplicity in mind. This POS technology is built for food businesses that want to focus on efficiency without being overloaded with features they don’t need. It runs on the cloud, which means you can manage your outlet from anywhere, even from home or while traveling. You don’t need heavy infrastructure, just a stable internet connection.
EasyEat is specifically designed for F&B businesses in Malaysia, and it understands the specific pain points faced by F&B businesses. Hence, it provides solutions according to that. Along with that, they have their base in Malaysia, so they can help with compliance with e-invoicing rules that are specific to Malaysia.
One of the biggest strengths of EasyEat is transparency. Unlike Eats365, which may surprise you with hidden costs for add-ons, EasyEat follows usage-based pricing. This means you only pay based on your business needs, making it much more affordable. A study by SME Corp Malaysia revealed that cost is the biggest barrier for 74% of small F&B businesses when it comes to adopting digital tools. EasyEat’s approach directly addresses this issue.
Another advantage is user-friendliness. Staff don’t need weeks of training to use the system. The interface is simple and designed so that even part-time workers or new hires can quickly learn it.
EasyEat also covers the essentials very well: order management, inventory tracking, reporting, promotions, and online ordering. Since more Malaysians are using food delivery apps and digital ordering, this feature is crucial. According to NielsenIQ, over 64% of Malaysians now prefer ordering food online at least once a week. EasyEat makes it easy to integrate digital and offline orders into one platform.
As simple as it is to use for small restaurants, EasyEat can also be customized to serve multi-outlet restaurants. It has special features like inventory management and recipe management that can come in very handy for multiple outlets. Moreover, the reports give detailed data about multiple outlets that can help the owners manage them well. It is the best restaurant partner that can help in scaling up as well.
Eats365 POS: What Works and What Doesn’t
Eats365 is known for being a big, modular POS platform. It offers complex features that can feel overwhelming for smaller restaurants. You might pay for modules that you don’t really need, and this can increase costs very quickly.
A lot of restaurant owners also say that they faced technical issues with the POS system, and no one from the team came to help them with it. Which I think is something that no restaurant owner would want.
A report by Statista shows that 60% of small F&B businesses in Southeast Asia cite software complexity and hidden costs as their main challenge when adopting digital tools. Eats365 often falls into this category because of its enterprise-level features.
Another concern is localization. Eats365 operates in many regions, but sometimes its tax settings, local payment gateways, and compliance features don’t match perfectly with Malaysian needs. For example, Malaysia is implementing e-invoicing rules, and this POS is not ready to help the restaurant owners with that.
Hardware requirements can also add extra costs since features like kiosks and signage need compatible devices. Eats365 also makes products for other businesses as well such as retail businesses. So it will be a little difficult for them to understand the problems that are faced by F&B businesses in particular.
In short, Eats365 is powerful but can be too much for smaller and mid-sized businesses in Malaysia.
Overall Comparison
In short, if you’re looking for a solution that is specifically designed for F&B businesses, that is apt for both small and large restaurant chains and is simple to use then you should go for EasyEat. If you’re looking for complex solution that is meant for all types of businesses then eats365 can be a better option.
