Finding the perfect POS System for the Restaurant can be a daunting task. With many options available, it’s crucial to weigh the pros and cons of each market player to ensure seamless operations and satisfied customers. In this blog, we’ll compare two prominent players in the Indonesian market: EasyEat and ESB, shedding light on their features and functionalities to help you make an informed decision.
EasyEat takes the lead by focusing exclusively on POS systems tailored for restaurants. One is a lite version and the other one is a pro version. EasyEat Pro is an advanced version that uses AI to increase your restaurant’s revenue and is unmatched by any competitor in the market. Meanwhile, the Lite version remains an excellent choice for those seeking a POS system with all the vital features intact.
On the flip side, ESB offers POS solutions for various businesses, which might not provide the depth of features required specifically for restaurant operations.
Cost and User Experience
ESB charges extra according to the users that access the cashier and complicated UI/UX may pose challenges for restaurant staff, especially those with limited technical expertise.
EasyEat addresses this by offering a simple and intuitive interface, accessible to users of all skill levels, without imposing additional user-based charges.
AI-based Recommendations
One standout feature of EasyEat is its AI-based recommendations. By analyzing customer orders, EasyEat enhances visibility for best-selling items, suggests add-ons, and even automates options based on popular choices. This not only streamlines the ordering process but also boosts upselling opportunities.
ESB lacks this advanced recommendation capability, potentially missing out on maximizing sales potential.
Grab Integration
EasyEat’s integration with Grab streamlines order processing and reduces errors by automatically accepting orders and sending them directly to the kitchen. Additionally, menu changes reflect instantly on Grab, enhancing flexibility and efficiency.
ESB falls short in providing this integration, missing out on the opportunity to tap into the growing trend of online food delivery platforms.
Food Court Management
EasyEat’s specialized Lite version simplifies managing multiple outlets in a food court. Customers can place orders seamlessly directed to their chosen outlet through a centralized ordering system.
ESB lacks this centralized functionality, making food court management more complex and cumbersome.
Employee Management
EasyEat’s Lite version empowers restaurant owners with comprehensive employee management tools, allowing them to monitor staff activities and restrict access to certain POS features. This helps minimize conflicts and maintain operational integrity.
Conversely, ESB lacks such granular employee management features, potentially leading to security risks and inefficiencies.
Customer Support
EasyEat excels in customer support with live chat and WhatsApp assistance, providing instant resolutions to queries or concerns related to the POS system. This real-time support enhances user experience and ensures smooth operations.
In contrast, ESB lacks these communication channels, potentially leaving users frustrated in times of need.
Post Sales Service
EasyEat goes the extra mile by offering free post-sales service, ensuring continuous support and maintenance after purchase.
Unfortunately, ESB doesn’t extend this benefit, potentially leaving users stranded in case of technical issues or updates.
QR Code Ordering
Both EasyEat and ESB Provide a QR Code Ordering facility. This makes the ordering process seamless along with minimizing errors and maintaining hygiene.
Inventory Management
When it comes to monitoring the inventory, Both EasyEat and ESB provide you with this feature. This will let you monitor stock levels and track your ingredient usage.
Overall Comparison
In conclusion, while both EasyEat and ESB offer POS systems for restaurants, EasyEat emerges as the favorable choice due to its tailored features, dedicated support, and user-friendly interface. By prioritizing the unique needs of restaurants and embracing innovative technologies, EasyEat sets itself apart as a reliable partner in driving efficiency and customer satisfaction in the restaurant industry. So, if you’re looking to elevate your restaurant’s operations, EasyEat is the perfect fit for you.