Welcome to the final episode, episode 5 of Real Restaurant Transformations! In the previous episode, we met Miss Heidi, owner of Cafe Sarawak Johor. During our conversation, we got to know how EasyEat helped her deal with the issue of Staff shortage during MCO (Movement Control order) using the EasyEat POS system. 

In this episode, we are going to talk to Mr Boon Hau, Co-owner of Cham Dessert Cafe to know how EasyEat’s recommendation feature is helping him run his beautiful restaurant. Read more to find out!

The Problems Faced By Cham Dessert Cafe

Boon Hau, one of the co-owners of Cham Dessert Cafe, faced a common challenge in the restaurant industry: labor shortages, especially during peak hours. With a small team, managing orders and attending to every customer became overwhelming. Boon Hau shared, “When customers come in large numbers, our staff are often stretched thin. It’s tough to manage everything, especially when everyone needs attention at the same time.”

This situation was not just about managing the floor but also about missed opportunities. With limited staff, upselling—recommending additional items that could increase sales—was almost impossible. “We knew we were missing out on upselling opportunities. When you’re busy running around, there’s no time to suggest that extra dessert or drink that could boost the bill,” Boon Hau explained.

The cafe needed a solution that could ease the burden on the staff and help increase sales. After all, boosting revenue through upselling techniques in a restaurant is essential.

The Solution: Discovering EasyEat’s AI-Powered Upselling

While searching for solutions, Cham Dessert Cafe came across EasyEat on Facebook. Initially intrigued by the AI features, Boon Hau and his team decided to explore further. “We saw that EasyEat offered something different. The AI and the ability to upsell based on customer behavior caught our attention,” Boon Hau shared.

After meeting with a sales agent from EasyEat, they decided to give it a try. The system allowed customers to scan a QR code, place their orders, and even receive personalized upselling suggestions. “What impressed us was the AI’s ability to recommend additional items based on the customer’s spending habits. This kind of upselling technique in the restaurant was something we hadn’t seen before,” said Boon Hau.

The automated ordering system not only helped reduce the workload on the staff but also ensured that customers were prompted with suggestions for add-ons, like desserts or beverages, based on their current orders. “It was like having an extra staff member dedicated to upselling,” Boon Hau added.

Moreover, EasyEat’s detailed reports made daily operations smoother. “With EasyEat, we get a clear view of our daily transactions without having to sift through different payment platforms. The single receipt generation helps us close the cashier accurately every day,” Boon Hau explained.

The Impact On Cham Dessert Cafe

Implementing EasyEat brought a noticeable change to Cham Dessert Cafe. The staff could now focus on preparing and serving food while the system took care of the orders and upselling. “It solved our labor issue during peak hours. We didn’t have to attend every table, and our staff could concentrate on what mattered most—serving great food,” Boon Hau said.

But the real game-changer was the impact on sales. The AI-driven upselling feature increased average order values by recommending best-selling items or add-ons that customers might have otherwise missed. “We’ve seen an increase in sales, thanks to the upselling part of EasyEat. It’s almost like magic—customers get these little nudges, and next thing you know, they’re adding that extra dessert or drink to their order,” Boon Hau shared with a smile.

Additionally, the ease of managing transactions and reports improved the overall efficiency of the cafe. No more manual tracking or struggling with different payment systems. Everything was streamlined, making daily operations smoother and less stressful. “Closing the cashier has become so much easier with the detailed reports. It’s a small thing, but it saves us a lot of time and headaches,” Boon Hau explained.

Final Thoughts:A Recommendation from Boon Hau

For Cham Dessert Cafe, EasyEat has become more than just a POS system—it’s a vital tool that helps the cafe thrive. From solving labor issues to boosting sales through effective upselling techniques, EasyEat has made a significant impact on their business.

“If you’re looking for a POS system that does more than just take orders, EasyEat is the way to go. The upselling features, combined with their responsive support team, make it a valuable asset for any restaurant,” Boon Hau recommended.

Cham Dessert Cafe is now able to focus on what they do best—serving delicious desserts—while EasyEat takes care of the rest.