Hi, My name is Aisyah and I’m here to share some real-life restaurant transformation stories. My team and I have interviewed 5 restaurant owners who have been using EasyEat and got to know how surprisingly their restaurant has transformed. Stay tuned as I share these stories with you all!
In Kuala Lumpur, Hidang Kuala Lumpur has become a favorite spot for locals and tourists alike. Known for its delicious meals and inviting ambiance, the restaurant’s success is not only a result of its culinary offerings but also its efficient operations. Today, we are delighted to have a chat with Syukri, the manager of Hidang Kuala Lumpur, who has been using EasyEat, a simple order management system, to improve his restaurant’s operations. Syukri shared his experience with us and shed light on how EasyEat has changed the way he manages the restaurant.
The Problems Faced By Hidang Kuala Lumpur
Before EasyEat, Syukri faced the tough reality of running a restaurant manually. He recalls, “Our average business day was spent taking orders manually and handling all tasks ourselves. We had just opened, and we weren’t sure how customers would react to new methods. On top of that, finding workers was a struggle.”
The manual process was time-consuming, and the challenges of keeping track of orders and customer preferences made it harder to deliver the service they envisioned. Customers often had to wait for waiters to take their orders and send them to the kitchen. This system also created confusion when customers wanted add-ons or made multiple orders. The lack of a streamlined process affected their efficiency and customer satisfaction.
The Solution: EasyEat’s Seamless Integration
Enter EasyEat—a game-changer for Hidang Kuala Lumpur. When we asked Syukri about how EasyEat solved the major problems, he explained, “Now, it’s way easier for our customers to place orders. Before, waiters had to take orders and send them to the kitchen. But with EasyEat, customers can place their orders themselves, and it goes directly to the kitchen.”
EasyEat’s automated order management system changed the game. Customers no longer had to rely on waiters to place their orders. Whether it’s adding extras to their meals or ordering drinks, everything is done seamlessly. For example, if a customer orders Udang Petai or Set Talam, the system automatically segregates the orders—food orders go to the kitchen, and beverage orders go to the drinks section. This simple order management system reduces confusion and ensures everything is in its place.
Syukri emphasized, “The confusion has reduced at Hidang Kuala Lumpur, and it’s much easier for me to check everything.” The introduction of QR code payments (QR payments) further simplified the payment process, making it more convenient for customers to pay without waiting for a waiter to bring the bill.
The Impact On Hidang Kuala Lumpur
The impact of EasyEat on Hidang Kuala Lumpur has been remarkable. Syukri shared how the system has significantly increased their sales. “Most customers dining at Hidang don’t just stick to one order; they often want add-ons. It’s become much easier for them to select what they want, which has obviously increased our sales.”
The automated order management system also generates sales reports, a feature Syukri finds incredibly useful. “It comes in handy during closing time. When I check the card machine with the EasyEat system, it always tallies. No need to count manually,” he explained. The system records everything—sales, outputs, and even the most popular items. For instance, Udang Petai and Set Talam, which are among the best-sellers at Hidang, are automatically shown on top when customers scan the QR code. This helps customers make quicker decisions and boosts popular item sales even more.
Hidang Customers’ Feedback
As with any new technology, customer feedback is essential. Syukri noted that while younger customers find the technology easy to use, older customers are more comfortable with traditional menus. However, he believes in encouraging the older generation to give QR code orders a try. “It’s important to show them how easy it is. They won’t have to call a waiter every time,” he said.
Final Thoughts: A Recommendation from Syukri
When asked if he would recommend EasyEat to others, Syukri didn’t hesitate. “Yes, I would recommend EasyEat because the technical support is awesome. Whenever there’s a problem, they arrive quickly and stay connected for 4-5 days to make sure everything is sorted.”
Hidang Kuala Lumpur’s experience with EasyEat showcases the significant impact that a simple order management system and QR payments can have on a restaurant’s efficiency and customer satisfaction. With the help of EasyEat, Syukri has transformed his restaurant management process, improved table service, and boosted sales. If you’re facing similar challenges, take a page from Syukri’s book and give EasyEat a try—it might just be the solution you’ve been looking for.
