Welcome to episode 2 of Real Restaurant Transformations! In the previous episode, we had a chat with Mr. Syukri, Manager of Hidang KL, and got to know how drastically EasyEat changed the way he managed his restaurant. In this episode, We had a brief chat with Mr. Audi, owner of Mi Familia Cafe. Read more to know how EasyEat has helped him increase his cafe sales.
Mi Familia Cafe, located in Selangor Malaysia, is known for its cozy atmosphere and delicious food. However, like many restaurants, it faced challenges due to a lack of labor, especially when managing a full house. This is where EasyEat stepped in with its innovative QR code food menu, offering a solution that transformed their operations.
Challenges Faced by Mi Familia Cafe
Before implementing EasyEat, Mi Familia Cafe struggled with labor shortages. According to Mr. Audi, the owner of Mi Familia Cafe, “At that time, QR ordering wasn’t that popular, and we needed to hire 4-5 servers to handle the crowd. Processing each order took 5-10 minutes, and whenever I tallied the orders at the backend, the difference was staggering.” This inefficiency not only affected their service speed but also led to inconsistencies in orders, causing frustration among both staff and customers.
The Solution: EasyEat’s QR Menu with Add-on Feature
When Mr. Audi heard about EasyEat, he immediately reached out to their sales team for a demo. The team was quick to respond, understanding the specific problems faced by Mi Familia Cafe. The QR menu was introduced, allowing customers to scan and order directly from their tables. This eliminated the need for multiple servers and drastically reduced order processing time.
One of the standout features that Mr. Audi appreciated was the “Add-on” feature. He explained, “Until now, customers used to point at the dishes on the menu, and the server would bring it as it is. But with the add-on feature, customers can now customize their orders by adding extra toppings, like duck or chicken chop, to their basic chicken rice. This not only enhances the dining experience but also helps in increasing sales.”
Impact on Mi Familia Cafe
The implementation of EasyEat’s QR code food menu at Mi Familia Cafe brought several benefits:
- Reduced Labor Costs: With the QR ordering system, the need for multiple servers diminished, allowing Mr. Audi to cut down on labor costs.
- Increased Efficiency: The time taken to process orders significantly decreased, leading to quicker service and happier customers.
- Boost in Sales: The add-on feature encouraged customers to customize their meals, which in turn increased the average order value.
Recommendation from Mr. Audi
When we asked Mr. Audi if he would recommend EasyEat to others, he didn’t even hesitate and immediately said yes. “I received support from the backend and because of the add on feature Mi Familia’s sales have increased. It is enough for me to recommend EasyEat to anyone who’s starting a restaurant business”.
Mi Familia Cafe’s experience with EasyEat highlights the importance of technology in streamlining restaurant operations. With the QR code food menu and the add-on feature, Mr. Audi has not only resolved his labor issues but also enhanced customer satisfaction and increased sales. If your restaurant is facing similar challenges, a simple solution like EasyEat’s QR menu might just be the game-changer you need.
