Food delivery apps have changed how people in Malaysia enjoy their meals. More and more customers prefer to order food from the comfort of their homes rather than dine out. As someone managing a food business, you’ve likely signed up for at least one restaurant food delivery platform, or you’re thinking about it. While these apps can bring in more orders, it’s important to understand the costs and challenges that come with them. In this blog, let’s talk about the top food delivery apps used in Malaysia, how their delivery and service fees affect your profits, and why relying too much on third-party riders can create problems for your operations. We’ll also show you how EasyEat helps you manage your food delivery, takeaway, and dine-in orders easily without any confusion.
Top Food Delivery Apps Used in Malaysia
Foodpanda, GrabFood, and ShopeeFood are currently the most used food delivery apps in Malaysia. These apps connect your food business to thousands of customers. According to Statista, in 2024, the number of food delivery users in Malaysia reached over 11 million, and this number is expected to keep growing every year.
Each of these apps comes with different fees and systems. Let’s take a closer look at them:
GrabFood – GrabFood is widely used across Malaysia, especially in cities like Kuala Lumpur, Penang, and Johor Bahru. Grab charges a commission of 25% to 30% per order, and customers usually pay a delivery fee that ranges between RM3 and RM5, depending on the distance.
Foodpanda – Foodpanda is another major player in the food delivery apps market. It charges around 25% to 30% commission as well. On top of that, your business also pays a service fee based on the promotions and advertisement options you choose.
ShopeeFood – ShopeeFood is newer but growing fast in Malaysia. Its fees are similar, with a commission of 20% to 25%, and Shopee also charges customers a delivery fee. Many businesses are joining ShopeeFood because of its wide reach and Shopee’s strong customer base.
These platforms help your business reach more people, but the fees take away a big part of your earnings. If an order is worth RM20 and the app takes 25% as commission, you’re left with just RM15 before even covering food costs and rider delays.
The Downsides of Depending on Food Delivery Riders
Using third-party delivery riders means you are not fully in control of your food delivery process. While these riders help you deliver meals to your customers, depending on them too much can cause problems:
First, riders often delay pickups, especially during peak hours or bad weather. A late rider can lead to cold food and unhappy customers, even if you prepared the order on time. Unfortunately, it’s your business that gets blamed.
Second, there’s no guarantee that the rider will handle the food properly. If they ride too fast, tilt the bag, or take too many stops, the food can spill or arrive in poor condition. Again, customers will complain to you, not the rider.
Third, if the app experiences a technical error or rider shortage, your orders may get canceled. This not only causes you to lose money but also affects customer trust.
Finally, food delivery apps can change their commission fees at any time. You don’t have control over their pricing decisions. This makes your earnings unpredictable and planning difficult.
How EasyEat Helps You Manage Orders Without Confusion
To manage all your food delivery, takeaway, and dine-in orders better, you need a smart system like EasyEat. With EasyEat, you don’t have to worry about mixing up orders or missing out on where the orders are coming from.
EasyEat clearly shows you which order is from which mode – dine-in, takeaway, or delivery. You can also see which platform the order is from – whether it’s GrabFood, Foodpanda, or ShopeeFood. All the orders are neatly segregated in your system, so your staff doesn’t get confused, even during rush hours.
This makes a big difference in your kitchen operations. When your team knows which order is for delivery and which is for takeaway, they can pack the food accordingly. There are fewer mistakes, fewer delays, and your customers are happier.
Also, with EasyEat, you can build your delivery channel by letting customers order directly through your website or WhatsApp. This means you don’t always need to depend on delivery apps and their riders. You get to save on commission fees, and you also get more control over how your food reaches your customers.
Why You Shouldn’t Rely on Food Delivery Apps
Food delivery apps are great for bringing in new orders, but they shouldn’t be your only source of delivery. When you rely completely on these platforms, you’re handing over control of your business to someone else.
The more control you have, the better you can protect your food quality and customer service. By combining food delivery apps with a system like EasyEat, you can manage your orders more smoothly, reduce delays, and build stronger relationships with your regular customers.
According to a report by Rakuten Insight, 73% of Malaysians order food delivery at least once a week. If you have your delivery system and customer data, you can offer special deals and promotions directly to them. You don’t have to compete with other restaurants on the apps, and you keep more of your profits.
FAQs
Food delivery apps like GrabFood, Foodpanda, and ShopeeFood are widely used in Malaysia. They can help bring in more orders, but they also come with high commission fees and rider-related problems. To avoid confusion and manage all your orders properly, it’s important to use a smart system like EasyEat. It shows you exactly where each order is coming from, whether it’s dine-in, takeaway, or delivery, and helps you stay in control of your business. You’ll make fewer mistakes, improve your service, and grow your regular customer base. Don’t let third-party platforms take over your food delivery. Start using tools that give you more control and help you serve your customers better.
