Are you concerned that you will be stuck in this low sales cycle forever? Are you thinking that your Mamak restaurant will shut down soon? Keep your worries aside!

You need a POS system to manage your inventory, manage orders, increase sales, manage multiple locations, send promotional SMSs, and maintain hygiene. Wanna know how a single POS system can help you with this number of tasks? Read more!

1. Order Confusion: Multiple Orders, Multiple Mistakes

One of the most common problems for any mamak restaurant in Malaysia is handling multiple orders at once. Picture this: It’s a busy night, and a waiter is juggling orders from five different tables. As he scribbles them down, there’s a high chance of mistakes. Maybe he misunderstood the customer or wrote down the wrong dish. Then, in the kitchen, the chef reads the handwritten note, and things get even worse. A simple mix-up could lead to the wrong dishes being served.

To make things more challenging, your restaurant might be dealing with orders from GrabFood or FoodPanda at the same time. The confusion gets amplified with these multiple order channels, leading to delays and errors. This not only frustrates customers but can also harm your reputation.

How EasyEat Helps:

EasyEat’s POS system for mamak shops in Malaysia solves this by automating your order-taking process. With a digital menu, customers can directly select their dishes, reducing the risk of waiter errors. Orders from delivery platforms like GrabFood and FoodPanda are also automatically managed in one place, avoiding any confusion. You can ensure that the right order reaches the kitchen every time.

2. Low Sales Due to Lack of Upselling

Mamak restaurants often struggle with increasing their sales. While your food might be excellent, your waiters may not always have the skills or time to upsell. This means missing out on extra sales, whether it’s suggesting a roti tisu as a dessert or offering a drink to go along with the main meal. Without a proper system to recommend menu items, you’re losing out on easy opportunities to boost revenue.

How EasyEat Helps:

With EasyEat, upselling becomes automatic. When customers use the digital menu, the system can suggest additional items to complement their orders. For example, if they order a plate of nasi lemak, the system can recommend pairing it with a drink or dessert. Studies show that upselling can increase sales by 10-30%. EasyEat’s digital menu does the work for you, helping you generate more revenue effortlessly.

3. Inventory Management Problems

Running out of ingredients is one of the most embarrassing situations a restaurant can face. Imagine a customer asks for mee goreng, only for the waiter to return and say that you’ve run out of noodles. Poor inventory management can ruin a customer’s experience and harm your restaurant’s reputation. Unfortunately, many mamak shops in Malaysia still rely on manual methods to track their stock, which leads to errors.

How EasyEat Helps:

With EasyEat’s inventory management system, you can easily monitor stock levels in real time. The system will alert you when an ingredient is running low, allowing you to restock before it becomes a problem. This feature ensures you never run out of key items, helping you maintain your menu and avoid embarrassing situations.

4. Managing Multiple Locations

If you own more than one Mamak restaurant, you’ve probably faced the challenge of managing multiple locations. It’s hard to keep track of orders, staff, and sales when you’re not physically present. You may not know which dishes are selling well in your other outlets, or how the staff are performing. This lack of central control can lead to inefficiencies and missed opportunities.

How EasyEat Helps:

EasyEat’s POS system for mamak shops in Malaysia allows you to manage multiple locations from a single dashboard. You can monitor sales, manage inventory, and even track employee performance for each outlet in real time. This centralized control means you don’t have to physically be at each location to know what’s happening.

5. Difficulty in Marketing

Marketing your Mamak restaurant can be tough, especially when you want to reach more customers but don’t have the right tools. Traditional advertising methods like flyers or posters can be expensive and ineffective. Without proper marketing channels, it’s hard to attract new customers and keep regulars coming back.

How EasyEat Helps:

EasyEat offers an integrated SMS marketing feature. You can easily send out promotions, discounts, or new menu items to your customers directly via SMS. This keeps your restaurant top of mind and encourages customers to return more often. Statistics show that SMS marketing has an open rate of 98%, making it one of the most effective ways to reach customers.

6. Hygiene Issues

Hygiene is another challenge many mamak shops face. Customers expect a clean dining environment, and any lapses in hygiene can lead to poor reviews or even health department fines. Maintaining high hygiene standards requires constant vigilance, from the kitchen to the dining area.

How EasyEat Helps:

While EasyEat can’t clean the tables for you, it can help you automate some processes that contribute to better hygiene. For example, the digital menu reduces the need for physical menus that can harbor germs. By using EasyEat’s contactless ordering system, you can maintain a cleaner, safer environment for your customers. You can even monitor the status of your tables and clean them on time before your next customer arrives. For better hygiene, EasyEat has carefully designed this cleaning checklist for your staff. They can use this to make sure that every corner shines! 

Running a successful mamak restaurant in Malaysia comes with its fair share of challenges, from order confusion to managing multiple locations. However, with the right tools, these challenges become much easier to handle. EasyEat’s POS system is designed to solve many of these problems, helping you improve your order management, increase sales, and streamline operations.

By automating key processes and giving you more control, EasyEat helps your restaurant run smoothly, whether you have one outlet or several. It’s the ultimate solution for managing your Mamak restaurant more efficiently, so you can focus on what matters most – serving great food and creating a great customer experience.