Running a restaurant is not an easy thing to do, especially in Malaysia’s current environment. If you’re struggling to find workers, you’re not alone. Both the Malaysian Muslim Restaurant Operators Association (Presma) and the Malaysian Indian Restaurant Operators Association (Primas) have highlighted the critical shortage of 25,000 workers in the restaurant sector. Less than 18% of foreign workers are registered in Malaysia’s restaurant industry, leaving many restaurant owners like you in a tough spot.
To address this crisis, Presma and Primas have urged the government to:
- Reinstate the worker replacement policy through the “Checked-Out-Memo” (CMO) at immigration exit counters.
- Raise the age limit for foreign workers.
- Postpone the phased levy system, which has driven up operational costs.
Without these measures, restaurants like yours will continue to face challenges. The phased levy system, for instance, has led to higher costs, forcing owners to explore alternative methods to bring in workers. Additionally, the absence of the CMO policy has made it harder to replace workers who return home for personal reasons, leaving critical gaps in your team.
While these issues are being discussed with the government, the truth is you need solutions now to keep your business running smoothly. That’s where EasyEat comes in. This all-in-one RMS (restaurant management system) can help you manage your restaurant efficiently, even when you’re short on staff.
Areas Where you do not need staff to manage operations
Upselling
You would think that upselling is an activity that requires some special skills and can only be done by your staff. But let me just tell you that upselling doesn’t require any additional staff or special skills. You just need to have EasyEat. It will smartly upsell to your customers by understanding their needs through Artificial Intelligence and suggesting relevant combos. A lot of restaurant owners just like you were initially skeptical about it, but once they tried it, they came and said to us that it increased their average order value by 10%.
Taking Orders
If you’re still doing this process the old way, then you’re just increasing the chances of order confusion. EasyEat will take care of this area too and you don’t need to deploy additional staff for this task. Customers will just have to scan the QR code and they will be able to place their orders. Their orders will directly go to the kitchen and the chefs can prepare the dishes. Your customers don’t have to worry about giving complex specifications as well. They just have to mention it while placing orders and don’t have to call over a waiter. This digitized process would save you from embarrassment caused by order mix-ups or errors.
Inventory Management
You don’t have to ask your staff to count the inventory before and after a working day. I know how confusing and error-prone this process is. EasyEat will make this process easier for you and additional staff wouldn’t be required for this purpose. You will be able to see which stock is low. This can help you order the ingredients at the right time and your dishes will taste the same every time your customers pay a visit.
Multi Outlet Management
If you own multiple branches of your restaurant then maintaining consistency and managing them can be difficult. You would think that employing more staff at each outlet is the only way to manage the situation. But no, all you need for smoother operation is EasyEat. All of your outlets can have the same tasting dish if you use the recipe management feature. You can even change the menu of all your outlets from one place instead of changing them at each outlet separately. Monitoring the stats of all your outlets won’t be a complex task since you will always have crucial information on your tips. Decision-making for each outlet won’t be a problem for you.
Maintaining Security
You would be thinking that employing more security personnel in your restaurant is the only way to ensure safety in your restaurant right? Then let me just tell you that you can ensure security using EasyEat. Your cashier can be safe even when you’re not there at your restaurant. You can limit your employees from accessing the cashier and define their roles very clearly. For example, chefs will only have access to the inventory and you can be the only one who has access to the cashier.
Table Service
Usually, customers call a waiter to ask for cutlery or extra condiments. With EasyEat’s table service feature, you don’t have to worry about your waiter being there or not. Your customers don’t have to wait for a waiter and select what they want in the app itself. They can ask for salt, spices, cutlery, or even an extra glass of water. This will save the time of waiters too. They don’t have to come once to take orders and then go back again to bring what the customers want.
There is a problem of worker shortage in Malaysia now and you can deal with this using EasyEat. It can easily take the place of most of your workers and your tasks will be easily done. The areas that you thought need more staff can also be taken by EasyEat. Use it yourself once and see the change.
